Privacy and Cookie Policy

Y3K (Europe) Limited ("Y3K", "us", "we") takes the protection of your online privacy seriously and this Privacy Policy sets out how we use and protect any personal information we obtain from dealings which arise from you using this website. Y3K is not responsible for the privacy practices of any websites which may be linked from the Y3K website, so please check the privacy policy of any site you visit.

We may change this Privacy Policy from time to time by updating this page so please check our Privacy Policy for any changes when you revisit our website. By using the Y3K.com website you are consenting to the use of cookies outlined in this privacy policy.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We ask for your personal information when you make a purchase, register, sign up for promotions, offers or competitions, or to receive news or apply for credit.. Depending on which of these services you use, we may collect:

• your name and contact information including postal address, e-mail address and telephone number, even if you do not complete your purchase;

• details of any purchase orders that you place through the website, and any details we need for delivery;

• details you provide when you contact us or make enquiries either generally or about any purchases you make with us;

• details of your visits to the website and the resources that you access; and

• information you provide if you report a problem with our website;

• business and trading information including references if applying for a credit account;

Even if you do not use these services, or for example, do not proceed with a purchase, we will still gather any personal details entered and information about your activity on the website to understand what parts of the website and what products and services you are interested in, so that we can improve our website and tailor our services to you. Further details can be found in the Cookies section of this Privacy Policy.

WHAT WE DO WITH THE PERSONAL INFORMATION WE COLLECT?

Depending on how you engage with us, we may use your information:

• to facilitate your use of this website and the services available through it;
• when you purchase from us, to process your order, collect payment, enable you to track you order, arrange delivery and for other purchase related services (this may include contacting you by telephone, email to arrange, confirm or upgrade your delivery) and for ongoing customer service enquiries including any faults or repairs or refunds;
• for internal accounting and regulatory purposes;
• for statistical analysis to assess our business performance and to improve our products and services;
• to improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in (See Keeping You Informed); and

WHO DO WE SHARE IT WITH?

We do not share your data with any third parties except as provided in this policy or as required by law. We will not share personal data with third parties for Direct Marketing by those parties without your consent. We may supply Corporate Data to third parties including other companies in our group.

Y3K may also disclose your personal information:

• We may provide aggregated statistics (including information derived from your data) about our sales, traffic patterns, and related website information to trustworthy third parties.We will do this for the purpose of carrying out assessments, analysis and research in relation to our business, products, services and customers. This is to assist in the provision of services and products to you, and to facilitate developments and improvements to our web site and the services and products offered to you. The statistics we disclose to those third parties will not include personally identifying information.
• to the police, regulators, law enforcement or other government agency where the law requires this, where appropriate to prevent or detect criminal activity, or in connection with product safety, and otherwise to relevant third parties to protect Y3K, its business, staff and customers; and
• to prospective or actual buyers in the event that Y3K sells any of its business or assets so help ensure continuity of your customer relationship.

KEEPING YOU INFORMED

We may from time to time contact or update you about products, services or offers that may be relevant to you. This may include delivery, and other products and services related to your Y3K purchases. We may contact you about these by telephone, mail, email and using the contact details you provide and update us with, which we obtain or update with you in our dealings, or which we obtain or update from external sources. This may include telephone numbers that are registered by you or others unless you have told us directly that you do not wish to be contacted for this purpose on a particular telephone number. By providing your details through the website, you are agreeing to this.

If you don't want to be contacted by email, please unsubscribe from the Y3K marketing emails that contain an easy means for you to unsubscribe normally located in the footer and marked as unsubscribe. Please note that Y3K would not necessarily remove all your details from its records but would note and respect your changed marketing preferences.

SECURITY AND STORAGE

Whilst we have policies, rules and measures in place and try to take all reasonable steps to safeguard your personal information, Y3K cannot guarantee the security of any information you provide online. If you don't want to be contacted by post or telephone you can email us at dpo@Y3K.com or write to us at: Data Protection Officer Y3K (Europe) Limited, Quadrant House, 47 Croydon Road, Caterham CR3 6PB. If you do so, please bear with us for a short time whilst we adjust our records. This usually takes up to 10 days.

COMPUTING COOKIES

Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Y3K are no different; we use cookies to help you shop our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with Y3K. We use cookies to process products in your basket and orders. Disabling your cookies could mean you cannot purchase through our website.

This would also be a common experience of reduced functionality across many websites.

To learn about how change the cookie settings for your browser please see our 'Managing Cookies' section.

To make full use of the online shopping and personalised features on Y3K your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Y3K, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

By using the Y3K.com website you are consenting to the use of cookies outlined in this privacy policy.

Below is a list of the main cookies we use, and what we use them for. You'll find information about 3rd party cookies below.

Visitor Cookies - necessary for the functioning of the store

_ab	Used in connection with access to admin.
_orig_referrer	Used in connection with shopping cart.
_secure_session_id	Used in connection with navigation through a storefront.
Cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
Secret	Used in connection with checkout.
Secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.

 

Reporting and Analytics Cookies

_landing_page	Track landing pages.
_orig_referrer	Track landing pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_uniq	Shopify analytics.
_shopify_visit	Shopify analytics.
_shopify_y	Shopify analytics.
_y	Shopify analytics.
tracked_start_checkout	Shopify analytics relating to checkout.

3RD PARTY COOKIES

When you visit Y3K you may notice some cookies that aren't related to Y3K. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

FURTHER INFORMATION ABOUT COOKIES

Please note that we're not responsible for the content of external websites.

HOW DO I OPT OUT OF COOKIES?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use

1. On a PC: click on 'Help' at the top of your browser window and select 'About'
2. On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)

Opting out of cookies in Internet Explorer Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.

1. Choose 'Tools'
2. Click on 'Internet Options'
3. Click the 'Privacy' tab
4. Move the slider to choose your settings
5. For more detailed privacy settings click on 'Advanced'

Opting out of cookies in Safari

1. Choose 'Preferences' from Safari menu
2. Select 'Security'
3. Cookie settings are shown
4. Choose your settings

Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.

1. Click on the 'Tools' menu
2. Select 'Options'
3. Click the 'Under the Bonnet' tab
4. Find the 'Privacy' section
5. Click 'Content settings'
6. Click the 'Cookie settings' tab and choose your settings

Opting out of cookies in Mozilla Firefox

You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies. 1. Click on 'Menu', then 'Options' 2. Select 'Privacy' 3. Select 'Cookies' 4. Choose your settings

Opting out of Flash Cookies

If you'd like to control the use of Flash Cookies on your computer, please visit Adobe’s website who provide tools to do this.

CONTACTING US

Y3K (Europe) Limited (at the address below) is the data controller for the purpose of the Data Protection Act 1998 (the Act). You have the right to access the information that Y3K (Europe) Limited holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request and confirm whether you wish to proceed and pay such charge.

You may email us at dpo@y3k.com

Or, write to us at: Data Protection Officer Y3K (Europe) Limited
Quadrant House, 47 Croydon Road, Caterham CR3 6PB